Policies
Terms & Conditions – Conduct on Course & Liability – Schedule A
Acceptance of Terms
By booking a tee time at Two Eagles Golf Course & Academy and/or engaging in any Course Activities, you acknowledge and agree that your use of the Course and participation in any Activities are subject to and governed by these Terms and Conditions. If you do not accept these Terms and Conditions, you must not proceed with the booking and are prohibited from accessing or entering the Course or participating in any associated Activities.
1) Conduct and Safety
Participants must at all times comply with all posted rules, course etiquette, and staff directions , including the Code of Conduct provisions set out in Section 10. Golf carts must be operated responsibly and only by authorized users in accordance with Section 4. We ask all groups to
respect other players, homeowners, and staff on Course property. If a Participant or the Participant’s group violates these Terms and Conditions, the Participant and/or their group may be asked to leave the Course without refund. No verbal or physical abuse will be tolerated.
2) Property Damage
Participants are liable for any damage they cause to Course property, including push carts, power carts, and equipment owned by the Course or third parties. The Participant may be charged the full cost of repair or replacement.
3) Acknowledgment
By entering the Course property or participating in any Activities, you acknowledge that you have read, understood, and voluntarily agreed to these Terms and Conditions. If you register on behalf of one or more individuals, including, without limitation, guests, minors, dependents,
employees, team members, colleagues, clients, or other invitees, you represent and warrant that you have the full authority to accept and agree to these Terms and Conditions on behalf of each such Participant and to bind them accordingly. All players must be a minimum of 3 years old to be on the golf course.
4) Golf Power Cart Usage Policy
Participants who rent, operate, ride in, or otherwise use a power cart must comply with the
following terms, in addition to all posted rules and staff directions:
- Driver Requirements: A power cart may be operated only by a Participant who is at least 19 years of age, holds a valid driver’s licence, and is capable of operating the cart in a
safe and competent manner. - Capacity for Adults (19+): No more than two Participants aged 19 or older may occupy a single power cart at any time.
- Overall Power Cart Occupancy: A maximum of three occupants may be in a power cart at any time, provided at least one Participant aged 19 or older is in the power cart.
- Rider Comfort and Safety: All occupants must remain properly seated and positioned within the power cart at all times. If all occupants cannot be seated safely and comfortably, additional riders must not be carried and riders aged 18 and under must
rotate as needed. - Only One Adult (19+) in Group: The number of power carts permitted to a group is limited to the number of Participants in that group who are aged 19 or older. Where a group includes only one Participant aged 19 or older, that group is limited to one power
cart. - Golf Bag Capacity: A power cart may generally carry two adult golf bags, or one adult golf bag and two junior golf bags, provided that all bags are securely fastened and do not obstruct the driver’s visibility or safe operation of the cart.
- Course Routing and Restricted Areas: Power carts must not be driven on tees or greens and may be operated only on cart paths, fairways, and other areas expressly permitted by the Course or its staff.
- Securing the Cart: The parking brake must be engaged whenever the power cart is parked, unattended, or otherwise stationary.
- Passenger Safety: While the power cart is in motion, all occupants must keep their feet, legs, arms, and all other body parts inside the power cart.
- Safe Operation: The driver is responsible for the safe operation and control of the power cart at all times and must confirm the directional selector and key position before
releasing the parking brake or engaging the accelerator. - Damage and Responsibility: The Participant renting, operating, or controlling the power cart is responsible for any loss of or damage to the power cart, and for any personal injury, property damage, loss, or claim arising from the use, occupancy, or misuse of the
power cart by that Participant or their group, subject to applicable law.
5) Dress Code Policy
Proper golf attire must be worn at all times. A collared shirt or plain tee shirt is suggested. Shorts are permitted and jeans are allowed but not encouraged.
Men’s Dress Code
- No beachwear.
- Jeans are permitted as long as they are clean cut.
- Shirts must have sleeves (short or long) and must be worn at all times.
- Shirts must be capable of being tucked in.
Ladies Dress Code
- No beachwear.
- Jeans are permitted as long as they are clean cut.
- Sports bras must not be worn as a standalone shirt.
6) Pace of Play Policy
Two Eagles’ Player Assistants and golf course staff have full authority to maintain predetermined pace-of-play expectations. Failure to adhere to such expectations may result in groups being
asked to advance to the next hole.
- 18 holes: between 3 hours 45 minutes and 4 hours.
- 9 holes: between 1 hour 45 minutes and 2 hours.
7) Lead Group Policy
This policy applies to the lead group on the front nine and to morning lead groups commencing on the back nine. Its purpose is to protect the safety of the grounds crew, maintain orderly course operations, and support an efficient and enjoyable pace of play for all Participants.
- The lead group of the day must consist of at least three and no more than four players.
- If the first scheduled tee time does not consist of at least three players, the Course may require that group to allow a following group to proceed first or may combine players from the earliest tee times to form the lead group.
- No single or twosome may play through the lead group unless expressly authorized by Course staff.
- If the first three scheduled tee times do not yield a lead group of at least three players, those players must maintain appropriate pace of play and yield to the grounds crew as required for safety and course preparation.
- Where players are paired or grouped together by the Course, they must remain together as one group for the duration of the round unless otherwise directed by Course staff.
8) Grounds Crew Right of Way
Participants must yield the right of way to the grounds crew at all times . If a Participant or group catches up to the grounds crew, they must wait until the grounds crew has completed its work on the hole and has moved to a safe location before playing any shot or otherwise proceeding.
9) Player General Rules
All golfers must:
- be registered with the Course before starting his/her round of golf,
- have a set of clubs with a golf bag,
- have only one ball in play,
- may not practice on the Course, and
- are expected to repair their divots, ball marks on greens, and rake bunkers after use.
10) Code of Conduct
All golfers and/or visitors of the Course are expected to conduct themselves in a manner that:
- Maintains conduct consistent with the principles of honesty, integrity, self-governance, and respect embodied in the Rules of Golf as administered by Golf Canada, both on the Course and throughout the clubhouse and golf shop.
- Recognizes the Course as a family-oriented environment and refrains from the use of profanity, obscene language, or disruptive behaviour inconsistent with standards of decency and respect.
- Refrains from discrimination, harassment, or any other conduct that creates an
intimidating, hostile, or offensive environment for golfers, visitors, or staff. - Observes proper golf etiquette and standards of conduct on the Course and within all
Course facilities. - Treats fellow golfers, visitors, and staff with courtesy, dignity, and respect at all times.
- Acknowledges that golfers and visitors have no authority to direct, supervise, or interfere
with staff in the performance of their duties. - Refrains from conduct that may harm the reputation, integrity, goodwill, property,
operations, or public standing of the Course or its staff. - Refrains from abusive, threatening, demeaning, or intimidating conduct toward golfers,
visitors, or staff, including yelling, disparagement, or conduct intended to create discord
or division. - Does not misrepresent their role, status, authority, or affiliation with the Course.
- Complies with all applicable municipal, provincial, and federal laws, regulations, and
bylaws.
Any golfer or visitor found to be in violation of the Code of Conduct may be removed from the Course, and/or have their playing privileges suspended.
Tee Time Bookings
- By booking a tee time, at Two Eagles Golf Course & Academy, you agree to be bound by these Terms and Conditions above (Schedule A). If you do not agree, you must not participate or enter the property.
- Tee times can be booked for up to four players per tee time (a power cart reservation isn’t required at the time of booking).
- Each golfer must have their own set of golf clubs.
- You can book up to eight days in advance if you book online.
- Online bookings open at 7:30 PM, eight days in advance.
- You can book up to seven days in advance if you call us or book in person.
Dress Code
Proper golf attire should be worn at all times. A collared shirt or a plain tee shirt is suggested. Shorts are permitted, and while jeans are allowed, they are not encouraged.
Men’s Dress Code:
- No beachwear.
- Jeans are permitted as long as they are clean-cut.
- Shirts must have sleeves (short or long) and must be worn at all times.
- Shirts must be capable of being tucked in.
Ladies’ Dress Code:
- No beachwear.
- Jeans are permitted as long as they are clean-cut.
- Sports bras must not be worn as a standalone shirt.
Cancellation & No Shows
Please be aware that we have a cancellation and no-show policy in place for all tee time reservations. To ensure fairness to all golfers, cancellations must be made more than two hours before your scheduled tee time to avoid charges. You’re responsible for managing cancellations for all members of your group. Failure to cancel within the two-hour window will result in a $20 per person no-show fee charged to the credit card on file. Your credit card is used solely for reservation confirmation; payment for your green fees will be collected at check-in.
Pace of Play
Two Eagles’ Player Assistants and golf course staff are authorized to ensure all groups maintain our predetermined pace-of-play expectations. Groups failing to do so may be asked to advance to the next hole.
RECOMMENDED PACE OF PLAY:
- 18 Holes: 3 hours 45 minutes to 4 hours
- 9 Holes: 1 hour 45 minutes to 2 hours
Golf Power Cart Usage
Definitions:
- Adult: An individual aged 19 years or older.
- Junior: An individual aged 18 years or younger.
Driver Requirements:
- Only an adult is permitted to drive the power cart and must possess a valid driver’s license.
Capacity Guidelines:
Capacity for Adults:
- No more than two adults may be in one power cart at any time.
Overall Power Cart Occupancy:
- A maximum of three persons (including adults and juniors) may occupy one power cart if juniors are in the group and riding.
Rider Comfort and Safety:
- All occupants must be seated comfortably and securely.
- If there are two adults and one junior, and all three cannot sit comfortably and securely, a second power cart must be rented.
- If there is one adult and two juniors, and all three cannot sit comfortably and securely, the juniors must take turns riding.
Golf Bag Capacity:
All bags must be securely fastened and must not obstruct the driver’s view or safe operation of the power cart.
Enforcement:
Our Pro Shop & Ambassador Team reserves the right to assess power cart occupancy and enforce this policy to ensure the safety of all individuals. Non-compliance may result in the requirement to rent an additional cart or adjust seating arrangements as deemed necessary by staff.
Lead Group Policy
This policy will apply to the lead group off the front 9 as well as our back 9 morning tee times. We have put this in place for the safety of our grounds crew team as well as the enjoyment of others time spent on the golf course. Another reason for the policy is so that our team can prepare the course, the way we want our product to be presented to our customers for the entire day. We can best achieve that, when we are not rushed, and have time to do our work properly and safely.
LEAD GROUP
- The lead groups of the day must play as a threesome or foursome only.
- If the first tee time of the day is not a threesome or a foursome, that tee time will be asked to let the group behind play first as the lead group. If the group behind is only a single or a twosome, the first two tee times will be asked to join and become the lead group for the day.
- The lead group is not to be played though by singles or twosomes.
- If there are no groups in the first 3 tee times of the day to make a three some or foursome, please watch your pace of play and give the grounds crew team the right a way.
- If you are paired with others, please remain as a group for the entirety of the round (do not split up)
GROUNDS CREW HAVE THE RIGHT A WAY
- If your pace is too quick and you catch the grounds crew team, please give them the right of way to finish the hole and safely get out of the way before proceeding to hit your shot.
Play Golf Kelowna Terms & Conditions
1. Tax is added to all rates offered.
2. Value Cards can be used for discounted green fee rate for up to two people per course per day and a maximum of two range baskets per day, per facility.
3. The primary benefit of a Value Card is securing a better green fee rate for the season, based on anticipated rounds to be played.
4. Early Load amounts are available before Feb 28 and provide Value Card holders with the benefits of each PGK Value Card level, but at a lower initial cash commitment. The Early Load offer does not provide Value Cards loaded with extra dollars.
5. The 35 & Under Intermediate Addicted Value Card will only offer the Addicted Rate pricing for those 35 & under (Now & Again prices for those 36 and over).
6. Value Cards include reduced power cart pricing at select courses.
7. Physical card or mobile app must be present to receive benefits.
8. Option to reload card in $200 increments to retain benefits until expiration – cards without value lose benefits. After October 1, a depleted card retains benefits.
9. Record card # or link card to a mobile app for possible replacement of lost card. A $20 admin fee may be applied to a new physical card.
10. 2026 PGK Value Card balances expire December 31, 2026.
11. Value Card balance may be used for merchandise, lessons, range balls, range passes and other purchases from all golf shops until expiry.
Visit PlayGolfKelowna.com for all rates information and availability by course.
